Getting Started
Account setup, onboarding, and basics.
Billing & Plans
Invoices, payment methods, and subscriptions.
Mobile App
Troubleshooting, features, and updates.
Frequently Asked Questions
You can reset your password by clicking "Forgot Password" on the login screen. Enter your registered email address, and you will receive a link to create a new password.
After registering, you will receive a verification email. Click the link inside to activate your account. If you are a corporate user, your account may require additional approval.
It depends on your plan. Some plans are gym-specific, while "All Access" plans allow you to visit any partner facility in our network.
Log in to your dashboard or mobile app. Navigate to "Gyms" or "Classes," select the session, and click "Book Now."
Select "I am a Corporate Staff" during registration and enter your corporate email or code provided by HR.
Yes. Your individual health data is private. Your employer only sees aggregated, anonymized data for the entire organization.
Yes, you can upgrade, downgrade, or cancel your plan at any time from your account settings under "Billing."
We accept M-PESA, Visa, and Mastercard. Corporate users may also use company-provided health credits.
The SFIT app is available on the Apple App Store and Google Play Store. Search for "SFIT Africa."
Contact support via email at [email protected] or call us directly. You can also use the chat feature on our website.
Still need help?
Our support team is available Monday to Friday, 8am to 5pm, to assist you with any questions.